Exotic Aquaculture is not liable if a shipment of livestock arrives dead on arrival as a result of delayed shipping or anything else out of our reasonable control
Unless otherwise specified, Exotic Aquaculture is not liable for any import duties or taxes incurred
Exotic Aquaculture will replace livestock that has arrived dead on arrival in the case where the customer takes a photo of the dead/damaged jellies still in the bag and submits it to us within 3 working days of the delivery arriving
If a tank arrives damaged to the point it is unusable, the customer is entitled to a replacement with all duties and fees covered.
if the tank arrives damaged but still useable (AND this damage is a result of shipping), the customer is not entitled to a replacement however the shipment is covered by insurance and the customer is entitled to request us to make a claim on the their behalf (unless otherwise specified before shipping)
US Customers: Please expect a bill of around 118USD from US F&W when you receive your live jellies Learn more / Dismiss
